Conditions

Deadline

You are strongly advised to book your hotel room early as Brussels will be very crowded at that time period.

Each reservation paid by bank transfer must have cleared the bank account by February 12, 2021 at the latest. After that date, Travex has the right to release or to re-allocate the room.

Bank details :

BELFIUS Bank, agency “Châtelain”, 1 rue de l’Amazone at 1050 Brussels
Account # : 068-2341578-25 – Swift code : GKCCBEBB
IBAN code BE70-0682-3415-7825
Beneficiary : Travex Congres

From February 12, only reservations by credit card will be accepted (no more bank transfers). Payment by cheque is not accepted.

Room booking

The hotel reservations are made on a first-come, first served basis. Please fill in the hotel booking form and indicate your hotel preference(s) from the list.
The rates of each hotel are for standard rooms and include breakfast, hotel taxes and service.
The week-end rate is valid for the nights of Friday and / or Saturday prior or following the symposium. The night of Sunday is considered as high-peak event rate.
As mentioned on the booking request and the invoice, a handling fee of 3% of the total room amount will be applied to every reservation and is not refundable.

Priority will be given to accommodation requests of minimum 3 nights

Invoice / Confirmation / Hotel voucher

Upon receipt of your hotel reservation form, the confirmation of your room booking (invoice) will be sent by E-mail, fax or post by TRAVEX CONGRES.
Please note that it is compulsory that you present your hotel voucher at time of check-in. This voucher will be sent by E-mail, fax or post TRAVEX CONGRES when full payment is confirmed. For payment by Visa or Euro-Master card you will receive by email a secured web link from Europabank that will allow you to proceed the payment through your card reader within 48 hours max.
Please check carefully to make sure that all information on this voucher is correct.

Modification

All request for changes must be made in writing to TRAVEX CONGRES. Any modification will be subject to a written confirmation by TRAVEX CONGRES.

Late arrival & no show

Your room confirmed by Travex is guaranteed even in case of late arrival (after 18.00).

If you do not show up at the hotel on the planned day, your room will be kept for the whole period booked except if you clearly inform us about your cancellation. In that case, Travex Congres will try to resell the room in order to refund you proportionally.

Cancellation of the entire stay and stay shortening (individuals)

Our rates and conditions are based on group contracts. So the cancellation policy varies from an hotel to another. Do not hesitate to contact us for more info. By default : no cancellation is allowed unless the room is subsequently reallocated by Travex.